Seasoned IT Professional

Providing a frictionless IT experience.

I have over 20 years of experience in Information Technology, where I have utilized my proven systems, technical, and leadership skills to increase end-user uptime and productivity. My passion for IT drives me to continuously improve and innovate. I possess the knowledge, tools, and skill set to ensure a positive IT experience.

What I’m working on

...
Configure Nextcloud Server

Configuring Nextcloud server. Objective: Disengage from Google and Microsoft and moving to an on premise solution and having full ownership.
Company: HomeLab

...
Selfhosted Docker Container + Kubernetes HomeLab Server

Configuring self-hosted docker container + kubernetes server for homelab cloud services.
Company: HomeLab

Projects

...
Octo Print on Raspberry Pi4

Configured a Raspberry Pi4 as an OctoPrint, an open source tool used to remote control, monitor and manage 3D print jobs on a 3D printer.
Company: HomeLab

...
Pi-Hole DNS sinkhole providing Network wide Ad-Blocking

Configured a Raspberry Pi4 as a DNS sinkhole providing network wide ad-blocking also able to leverage as a recursive DNS server.
Company: HomeLab

...
Setup HP Poly Lens to Manage and deploy Poly Meeting Devices

Used HP Poly Lens to manage Poly meeting devices running Zoom Room across all offices. Used to keep devices updated and alert about downed devices.
Company: Electric Hydrogen

...
WireGuard VPN for home use

Configured Raspberry Pi with WireGuard VPN for home use, a light weight alternative to OpenVPN
Company: HomeLab

Experience

Electric Hydrogen
, Senior Desktop Support Specialist
San Carlos & San Jose, CA | October, 2022 - July, 2024

  • Collaboration spaces design and implementation.
  • Responsible for onsite support at two sites.
  • All Hands setup and meeting support.
  • Provide reporting on project status throughout its life cycle including teams, stakeholders, vendors and sponsors. encompassing budget estimation, scheduling and resource planning as part of the IT department.
  • Create SOPs for internal support team to follow and end user "How To's".
  • Provide Tier 1-3 support for a mixed environment 85% Windows / 15% MacOS for approximately 400 global users at all business levels.
  • Installed and maintained network devices: routers, switches, WiFi access points
  • Server support for Windows, VM and SCADA Systems.
  • Onboarding: Creating user via MicroSoft Entra tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.

Afterpay/ Block Inc
, Project/Program Manager, Global IT Logistics
Oakland and SF CA | February, 2022 - October, 2022

  • Devise program goals and continually assess and align those goals to complete successful program events and objectives.
  • Provide reporting on project status throughout its life cycle including teams, stakeholders, vendors and sponsors encompassing budget estimation, scheduling and resource planning as part of the Global IT Logistics department
  • Create SOPs for teams to follow.
  • Global mass scale equipment retrievals, distribution, donation and IT Asset Disposition vendor management.
  • M&A related Projects

Afterpay
, Sr. Technical Support Engineer, Helpdesk Supervisor
San Francisco, CA - Hybrid | March, 2020 - February, 2022

  • Provide Tier 1-3 support for a mixed environment 90% Mac OSX / 10% Windows 10 for approximately 2000 global users at all business levels.
  • Onboarding: Creating user via Active Directory tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.
  • Offboarding: Disabling access, retrieval of laptop, forensic backup.
  • Equipment procurement and asset management/ tracking.
  • Building relationships with vendors.
  • Contribute to projects, mass deployments and implementations
  • Onsite A/V Collaboration support for small to large events (All Hands).
  • Signage Display setup.
  • Arranged office move, worked with various vendors to ensure move to new office was successful on day one.

HomeLab
Learning Opportunities, Cloud Engineer
Home | May, 2000 - July, 2024

  • Testing cloud services in homelab setting.

Skills