• Provide Tier 1-3 support for a mixed environment 90% Mac OSX / 10% Windows 10 for approximately 2000 global users at all business levels.
  • Onboarding: Creating user via Active Directory tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.
  • Offboarding: Disabling access, retrieval of laptop, forensic backup.
  • Equipment procurement and asset management/ tracking.
  • Building relationships with vendors.
  • Contribute to projects, mass deployments and implementations
  • Onsite A/V Collaboration support for small to large events (All Hands).
  • Signage Display setup.
  • Arranged office move, worked with various vendors to ensure move to new office was successful on day one.