Experience - Frank Caballero

HomeLab

Provide Tier 1-3 support for a mixed environment 90% Mac OSX / 10% Windows 10 for approximately 2000 global users at all business levels.
Onboarding: Creating user via Active Directory tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.
Offboarding: Disabling access, retrieval of laptop, forensic backup.
Equipment procurement and asset management/ tracking.
Building relationships with vendors.
Contribute to projects, mass deployments and implementations
Onsite A/V Collaboration support for small to large events (All Hands).
Signage Display setup.
Arranged office move, worked with various vendors to ensure move to new office was successful on day one.

Devise program goals and continually assess and align those goals to complete successful program events and objectives.
Provide reporting on project status throughout its life cycle including teams, stakeholders, vendors and sponsors encompassing budget estimation, scheduling and resource planning as part of the Global IT Logistics department
Create SOPs for teams to follow.
Global mass scale equipment retrievals, distribution, donation and IT Asset Disposition vendor management.
M&A related Projects

Responsible for onsite support at two sites.
Lead San Carlos office expansion of 1MW R&D site.
Lead new office setup and infrastructure configuration in San Jose for the 10MW Electrolyzer Plant
Collaboration spaces design and implementation.
All Hands setup and meeting support.
Provide reporting on project status throughout its life cycle including teams, stakeholders, vendors and sponsors. encompassing budget estimation, scheduling and resource planning as part of the IT department.
Create SOPs for internal support team to follow and end user “How To’s”.
Provide Tier 1-3 support for a mixed environment 85% Windows / 15% MacOS for approximately 400 global users at all business levels.
Installed and maintained network devices: routers, switches, WiFi access points
Server support for Windows, VM and SCADA Systems.
Onboarding: Creating user via MicroSoft Entra tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.